Last updated: 27 July 2026
How to raise a complaint
Contact us by email at info@vantrixsecurity.co.uk with your name, contact details, the relevant site or service and a clear description of the concern.
What happens next
We acknowledge complaints promptly, identify an appropriate manager and investigate the available records and circumstances.
Our response
We provide a written outcome and explain any corrective action. More complex matters may require additional time, in which case we provide progress updates.
Escalation
If you remain dissatisfied, ask for the matter to be reviewed by senior management. Contract-specific escalation routes may also apply.
Contact
Questions about this policy can be sent to info@vantrixsecurity.co.uk.